Legacy System Revival: 80% User Satisfaction Achievement
Modernizing healthcare compliance software to meet evolving standards in New Zealand's health sector
Client Overview
Healthcare Compliance Solutions Limited (HCSL) is a specialized software provider that helps healthcare facilities throughout New Zealand achieve and maintain compliance with stringent regulatory requirements. The company offers digital solutions designed specifically for healthcare providers who need to meet the Ngā Paerewa Health and Disability Services Standard, a comprehensive set of guidelines that came into effect in February 2022.
HCSL's flagship product includes an Internal Audits and Quality Objective Review Module that enables healthcare facilities to schedule and complete internal audits required by New Zealand's regulatory framework, helping care services obtain a holistic understanding of their site performance and identify areas for improvement throughout the year.
The Challenge
HCSL's Internal Audits Module was embedded within their legacy CRM solution built using outdated PHP technology, creating significant operational limitations and user experience issues. The aging system suffered from numerous technical constraints that hampered its effectiveness as a compliance management tool for modern healthcare facilities.
The outdated architecture created incompatibilities with modern systems and resulted in data silos that isolated critical compliance information
System inefficiencies posed potential security risks, leaving healthcare facilities' sensitive audit data vulnerable
The legacy platform required extensive maintenance, resulting in high operational costs for both HCSL and their healthcare clients
The Solution
Allion Technologies developed a modern web application that completely transformed HCSL's Internal Audits and Quality Review Module, replacing the outdated PHP-based system with a contemporary solution built on .NET and React technologies. The enhanced platform empowers healthcare providers with intuitive tools to schedule and complete internal audits that align with the Ngā Paerewa Health and Disability Services Standard.
Key features include streamlined audit scheduling capabilities, proactive audit planning tools, preventive maintenance scheduling, self-service user account configuration, multi-user administration capabilities, and customizable audit template criteria that can be tailored to specific healthcare facility requirements.
Our Approach
Allion assembled an advanced engineering team that worked collaboratively with HCSL to understand the complex requirements of healthcare compliance in New Zealand while applying modern development practices to create a solution that would dramatically improve user experience and technical capabilities.
01
Conducted comprehensive analysis of the legacy system to identify pain points and opportunities for improvement
02
Implemented agile methodologies to ensure iterative development with regular client feedback throughout the process
03
Leveraged .NET and React technologies to create a responsive, user-friendly interface with robust backend capabilities
04
Focused on intuitive user experience design to minimize training requirements and maximize adoption
Business Impact and Results
The modernized web application has revolutionized HCSL's service offering, providing their healthcare clients with a powerful yet easy-to-use solution for managing regulatory compliance. The system now enables healthcare facilities to efficiently schedule and document internal audits required by the Ngā Paerewa Health and Disability Services Standard, with a seamless user experience that eliminates the frustrations associated with the previous legacy system.
As confirmed by Gillian Robinson, Managing Director of HCSL, the enhanced application has achieved remarkable user satisfaction, with feedback indicating that the new web application has significantly improved the experience for healthcare providers managing their compliance requirements. This successful transformation has strengthened HCSL's position as a leading provider of compliance management solutions in New Zealand's healthcare sector.
